Legal

Privacy Policy

Last updated: 29 March 2026

1. Who We Are

Reserve Private Tours is a sole trader business operating in Western Australia, Australia (ABN to be inserted). We operate the website reserveprivatetours.com.au and provide private wine journey experiences in the Swan Valley. Our contact email is concierge@reserveprivatetours.com.au.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Your name, email address, and phone number when you make a booking or enquiry.
• Dietary requirements or special requests you provide at the time of booking.
• Payment information processed securely through Stripe (we do not store card details).
• Information you provide when contacting us by email.

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your booking and communicate with you about your experience.
• Send you service-related communications (booking confirmations, itinerary details).
• Send you occasional updates about Reserve Private Tours, where you have consented to receive these.
• Comply with our legal obligations.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Stripe Payments

All payment processing is handled by Stripe, Inc. When you make a payment, your card details are transmitted directly to Stripe and are never stored on our systems. Stripe's privacy policy is available at stripe.com/au/privacy.

5. Marketing Communications

If you have provided your email address and consented to receive marketing communications, we may occasionally send you information about upcoming experiences, availability, and news from Reserve Private Tours. You may unsubscribe at any time by emailing concierge@reserveprivatetours.com.au with the subject line "Unsubscribe".

6. Data Storage and Security

Your personal information is stored securely. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. We retain your information only for as long as necessary to provide our services and meet our legal obligations.

7. Your Rights (Australian Privacy Act 1988)

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal obligations.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, please contact us at concierge@reserveprivatetours.com.au.

8. Cookies

Our website does not currently use tracking cookies or analytics. If this changes, we will update this policy accordingly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL. We encourage you to review it periodically.

10. Contact

For any privacy-related questions or requests, please contact us at concierge@reserveprivatetours.com.au.