Legal

Privacy Policy

Last updated: 30 September 2026

1. Who We Are and How to Contact Us

Reserve Private Tours is a sole trader business operating in Western Australia, Australia. We operate the website reserveprivatetours.com.au and provide private wine and gastronomy experiences in the Swan Valley. For privacy questions, access or correction requests, or complaints, email concierge@reserveprivatetours.com.au with the subject line “Privacy request”.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Your name, email address, and phone number when you make a booking or enquiry.
• Booking, party, preference and special-request information you choose to provide.
• Dietary requirements or allergy information provided when it is needed to accommodate your party.
• Payment status and limited transaction information supplied to us by Stripe.
• Information you provide through our website enquiry form or when contacting us by email.

If you give us information about another guest, you confirm that you are authorised to provide it. Please do not send payment-card details, identity documents or other highly sensitive information through our enquiry form or ordinary email.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiry; assess availability; prepare, confirm and deliver your experience; and communicate with you about it.
• Send you service-related communications (booking confirmations, itinerary details).
• Send you occasional updates about Reserve Private Tours, where you have consented to receive these.
• Process payments, administer invoices, manage safety or incident matters, and comply with legal and recordkeeping obligations.

We may disclose information reasonably needed to provide the booking to service providers such as the vehicle operator, venue, restaurant, caterer, email or IT provider, payment processor, accountant, insurer or professional adviser. We do not sell or rent personal information, or disclose it to others for their independent direct marketing.

4. Stripe Payments

Card details are entered directly on Stripe-hosted payment pages. Reserve Private Tours does not receive or store full card numbers or card verification codes on its website, email systems or business records. Stripe processes payments and provides us with transaction information needed to administer the booking, such as payment status, amount, card brand and last four digits. A deposit payment does not itself authorise us to make a later charge to that card. Stripe's privacy policy is available at stripe.com/au/privacy.

5. Enquiry Form Processing

Enquiries submitted through our website are transmitted to us using FormSubmit, a third-party form delivery service, and then delivered to our concierge email. The information is used only to respond to and administer your enquiry. Please do not include payment-card details or other highly sensitive information in the enquiry form. FormSubmit's privacy information is available at formsubmit.co/privacy.pdf.

Stripe, FormSubmit, our email provider and other service providers may process information outside Australia. Their privacy policies describe their current handling practices and locations. We use only information reasonably needed for the service and limit access to it.

6. Marketing Communications

If you have provided your email address and consented to receive marketing communications, we may occasionally send you information about upcoming experiences, availability, and news from Reserve Private Tours. You may unsubscribe at any time by emailing concierge@reserveprivatetours.com.au with the subject line "Unsubscribe".

7. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Access is limited to people who need it for the purposes in this policy. We retain information only for as long as reasonably needed for booking administration, safety or incident management, legal, tax, insurance, dispute and recordkeeping purposes, then delete or de-identify it where practicable. Dietary and allergy information is not used for marketing.

8. Access, Correction and Complaints

You may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal obligations.
• Make a complaint about our handling of your information.

To make a request, email concierge@reserveprivatetours.com.au with the subject line “Privacy request”. We will acknowledge a complaint and aim to respond within 30 days. If the Australian Privacy Act applies and you remain dissatisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Cookies

Our website does not currently use tracking cookies or analytics. If this changes, we will update this policy accordingly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL. We encourage you to review it periodically.

11. Contact

For privacy-related questions or requests, email concierge@reserveprivatetours.com.au. For booking questions, call Reserve Concierge on 0438 712 854 during business hours, AWST, or check availability online.