Legal

Booking Terms & Conditions

Version 1.1 — 30 September 2026

1. The Parties

These Booking Terms & Conditions constitute a binding agreement between Reserve Private Tours, a sole trader operating in Western Australia ("we", "us", "our"), and the guest or purchasing party ("you", "the guest").

2. Booking, Price and Payment

A booking is confirmed only when we have confirmed the date, party, itinerary, inclusions, total price, tax treatment and payment timetable with you in writing, and we have received the payment stated in that confirmation. We will identify the booking reference and the version of these Terms that applies.

Unless the written booking confirmation states otherwise, a deposit of 50% of the agreed total price is due after written confirmation to secure the date and the balance is due 14 days before the experience. For a booking accepted 14 days or fewer before the experience, the full agreed price is due to secure the booking. We will issue each requested payment as a one-off Stripe invoice or secure Stripe payment link. Paying a deposit does not authorise us to charge the card used for that payment later.

A deposit is not automatically non-refundable. If you cancel, Clause 3 applies.

Prices and GST treatment will be stated in the written booking confirmation and invoice. If GST is payable, the invoice will state the GST component. If we are not registered for GST, we will not describe the price as including GST or issue a tax invoice.

3. Changes, Cancellations and Refunds

If you cancel, please notify us in writing as soon as possible. We may retain from payments received only the reasonable costs and losses that are directly caused by the cancellation and that we cannot reasonably avoid, including non-refundable third-party venue, transport or supplier commitments and reasonable costs of reserving the date. We will take reasonable steps to reduce those costs and will credit any amount recovered by rebooking or avoided by us.

On request, we will provide an itemised written explanation of a cancellation amount, including the relevant third-party commitments and the calculation. We will refund any remaining amount within 14 days after the amount is determined. We may offer a transfer or credit by agreement, but a credit does not replace a refund or other remedy required by law.

If we cancel or cannot provide a material part of the experience, we will discuss a suitable alternative, transfer or refund with you. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

4. The Experience

Reserve Private Tours curates and hosts private wine journey experiences in the Swan Valley, Western Australia. The specific itinerary, venues, and inclusions for each experience are confirmed in writing at the time of booking. We reserve the right to substitute a venue or element of the experience with one of equivalent or superior quality in the event of unforeseen circumstances, including venue unavailability.

Reserve Collection experiences are designed as relaxed, unhurried private days. Start and finish times are indicative and may vary according to the confirmed itinerary, venue requirements, traffic, guest preferences and circumstances beyond our reasonable control. Confirmed pickup arrangements, itinerary and inclusions will be set out in writing before the experience.

5. Guest Conduct and Responsible Service of Alcohol

Reserve Private Tours operates in compliance with the Liquor Control Act 1988 (WA) and the Responsible Service of Alcohol guidelines. We reserve the right to refuse service of alcohol to any guest who, in our reasonable judgement, is intoxicated or whose behaviour poses a risk to themselves, other guests, or our partner venues.

We may pause or end an experience where this is reasonably necessary to protect health or safety, comply with law, or respond to serious offensive, threatening or destructive conduct. Any resulting charge, refund or other remedy will be considered under Clause 3 and applicable law.

Guests must be 18 years of age or older to participate in any experience involving alcohol.

6. Vehicle Condition, Cleaning and Damage

You are responsible for ensuring that guests in your party treat the vehicle with reasonable care. If a guest in your party directly causes damage, unusual soiling or a sanitation requirement, you may be responsible for the reasonable, documented cost of returning the vehicle to its condition immediately before the experience, excluding ordinary wear and tear.

We do not charge an automatic, flat or pre-authorised cleaning fee. If cleaning or sanitation is required because of an incident directly caused by a guest in your party, the amount payable is the documented reasonable actual cost of returning the vehicle to its pre-experience condition, capped at A$500 inclusive of any GST if applicable. For damage requiring repair or replacement, we may seek only the documented reasonable actual cost directly caused by the incident. We will not charge an amount for ordinary wear, a pre-existing condition or a cost we could reasonably avoid.

Before asking for payment, we will give you written notice describing the incident and amount, with reasonable supporting material such as photographs, a supplier quote or invoice, and an itemised invoice. We will give you at least five business days to ask questions or provide relevant information and will consider your response in good faith. Our normal collection method is a one-off Stripe invoice or secure payment link.

Nothing in this clause removes your right to question a charge, raise a complaint with us, contact your card issuer or rely on rights that cannot lawfully be excluded.

7. Force Majeure

Neither party is responsible for delay or failure caused by circumstances beyond their reasonable control, including extreme weather, fire, flood, public-health orders, government restrictions, road closure or industrial action. If such circumstances prevent us from providing a material part of the experience, we will discuss a suitable alternative, transfer or refund, taking into account reasonable unavoidable third-party costs and your rights under applicable law.

8. Liability

To the extent permitted by law, we are not responsible for loss caused solely by your conduct, a third party outside our reasonable control, or circumstances we could not reasonably prevent. This does not limit responsibility for our own negligence, breach of contract or breach of a consumer guarantee.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law where that exclusion, restriction or modification would be unlawful.

9. Privacy

We handle personal information as described in our Privacy Policy.

10. Photography and Discretion

Reserve Private Tours operates with the highest standard of discretion. We will not photograph, film, or identify guests without their express consent. Guests are requested to respect the privacy of fellow guests and any venue areas not open to the public.

11. Governing Law

These Booking Terms & Conditions are governed by the laws of Western Australia and the Commonwealth of Australia. Any dispute arising from these terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.

12. Acceptance

Payment of the deposit or full booking amount constitutes your acceptance of these Booking Terms & Conditions in full. If you do not agree to these terms, please do not proceed with your booking.

13. Contact

For booking or terms questions, call Reserve Concierge on 0438 712 854 during business hours, AWST, or check availability online. For a written request, email concierge@reserveprivatetours.com.au.